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DUS Gateway

Enables lenders to register and submit deals into Fannie Mae for consideration, track waiver requests and pipelines, and receive Fannie Mae responses online.

DUS Gateway® enables lenders to register and submit deals into Fannie Mae for consideration, track waiver requests and pipelines, and receive Fannie Mae responses via the Web.

 

Access Indicative Pricing

 

Availability Status

Monday through Friday, 8 a.m. to 9 p.m. ET, and Saturday, 10 a.m. to 5 p.m. ET (excluding Fannie Mae-observed holidays)
 

Help & Training

Getting Started with DUS Gateway 2.0

DUS Gateway 2.0 FAQs
DUS Gateway 2.0 Lender Job Aid
Video: DUS Gateway 2.0 Lender Training

Job Aids

DUS Gateway Lender Training Curriculum
Commitment Integration - DUS Gateway 4.0 and C&D Training
Commitment Integration - DUS Gateway and C&D FAQs
Register, Quote, Close, and Deliver a Green Mortgage Loan
Understand MAH Special Public Purpose Definition
Upload and Manage Loan Options  


Materials for Loan Option Submission

DUS Gateway Data File Tool
DUS Gateway Lender Job Aid: Data File Tool
DUS Gateway Loan Option Data XML Schema  
DUS Gateway Loan Option Data Sample for Lenders (CSV)  
DUS Gateway Loan Option Data Sample for Lenders (XML)

Additional Help

Have a question? Contact the Technology Support Center.
 

Call Us at 1-800-2FANNIE (1-800-232-6643). Press 1, then press 1.
 

Hours of operation: 24 hours a day, 7 days a week, excluding the following holidays:
 

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

NOTE: On the evening prior to a holiday closure, the Technology Support Center will close at 8 p.m. ET and will reopen the day after the holiday at 8 a.m. ET.
 

Call Center Quick Reference Guide

Please note that the Web Chat and Share My Desktop links are only available to registered technology application users.

Fannie Mae applications are currently compatible with computers that run on the Microsoft® Windows® 8.1 Enterprise Edition. 

Your Web browser must be set to enable Java™ and JavaScript™ and to accept cookies. The following browsers have been tested with our secure servers and are necessary for secure connections:

  • Microsoft Internet Explorer® 11
  • Mozilla Firefox® Version 38.1.1
  • Google Chrome™ Version 46

For additional information, see the Technology Requirements: Configurations for Applications.