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DUS Gateway

Enables lenders to register and submit deals into Fannie Mae for consideration, track waiver requests and pipelines, and receive Fannie Mae responses online.

Q1 2024 DUS Gateway Release Schedule

DUS Gateway® enables lenders to register and submit deals into Fannie Mae for consideration, track waiver requests and pipelines, and receive Fannie Mae responses via the Web.

Access Indicative Pricing

 

Availability Status

Monday through Friday, 8 a.m. to 9 p.m. ET, and Saturday, 10 a.m. to 5 p.m. ET (excluding Fannie Mae-observed holidays and DUS Gateway Releases)

Help & Training

Getting Started with DUS Gateway 2.0

Video: DUS Gateway 101: The Basics
DUS Gateway 2.0 FAQs
DUS Gateway 2.0 Lender Job Aid
Video: DUS Gateway 2.0 Lender Training

Job Aids

MAH Exits Job Aid – May 2023 
DUS Gateway Product Tagging
DUS Gateway Lender Training Curriculum
Commitment Integration Process
Register, Quote, Close, and Deliver a Green Mortgage Loan
Understand MAH Special Public Purpose Definition
Upload and Manage Loan Options  
Rent Growth Data - FAQs 
Lender Job Aid for DUS Gateway® Enhancements Multifamily Affordable Housing Deals  
Lender Self-Service Reporting Job Aid 
DUS Gateway® Lender Waiver Reporting Job Aid 

Materials for Loan Option Submission

DUS Gateway Data File Tool
DUS Gateway Loan Option Template and Data Rules
DUS Gateway Lender Job Aid: Data File Tool
DUS Gateway Loan Option Data XML Schema  
DUS Gateway Loan Option Data Sample for Lenders (CSV)  
DUS Gateway Loan Option Data Sample for Lenders (XML)

Materials for Credit Facility Submission

Credit Facility Property Financial and Facility Option Submission Job Aid
DUS Gateway Upload Template: Property Financials 
DUS Gateway Training – Credit Facility Initial Advance UW Functionalities
Video Walkthrough of Property Financial submission for Credit Facilities

Materials for DUS Gateway APIs

DUS Gateway API Requirement - Exception Handling Process
DUS Gateway API Requirement - Layer Cake Explanation
DUS Gateway API Data Dictionaries 2024-02 (ZIP)
DUS Gateway API Requirement - API Tracker Dashboard Q&A
DUS Gateway API Lender Support Process
DUS Gateway API Analytics Dashboard Job Aid

Additional Help

Have a question? Contact the Technology Support Center.
 

Call Us at 1-800-2FANNIE (1-800-232-6643). Press 1, then press 1.
 

Hours of operation: 24 hours a day, 7 days a week, excluding the following holidays:
 

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

NOTE: On the evening prior to a holiday closure, the Technology Support Center will close at 8 p.m. ET and will reopen the day after the holiday at 8 a.m. ET.
 

Call Center Quick Reference Guide

Please note that the Web Chat link is only available to registered technology application users.

Fannie Mae applications are currently compatible with computers that run on the Microsoft® Windows® 8.1 Enterprise Edition. 

Your Web browser must be set to enable Java™ and JavaScript™ and to accept cookies. The following browsers have been tested with our secure servers and are necessary for secure connections:

  • Microsoft Internet Explorer® 11
  • Mozilla Firefox® Version 38.1.1
  • Google Chrome™ Version 46

For additional information, see the Technology Requirements: Configurations for Applications.

Technology Terms & Conditions

The Technology Terms and Conditions previously provided on this page are now located in the new Consolidated Technology Guide. A PDF version of the Guide and other related content is available on the Consolidated Technology Guide page.