DUS Gateway

Enables lenders to register and submit deals into Fannie Mae for consideration, track waiver requests and pipelines, and receive Fannie Mae responses online.

DUS Gateway® enables lenders to register and submit deals into Fannie Mae for consideration, track waiver requests and pipelines, and receive Fannie Mae responses via the Web.

Access Indicative Pricing

Availability Status

Monday through Friday, 8 a.m. to 9 p.m. ET, and Saturday, 10 a.m. to 5 p.m. ET (excluding Fannie Mae-observed holidays)

Help & Training

Getting Started with DUS Gateway 2.0

Video: DUS Gateway 101: The Basics
DUS Gateway 2.0 FAQs
DUS Gateway 2.0 Lender Job Aid
Video: DUS Gateway 2.0 Lender Training

Job Aids

DUS Gateway Lender Training Curriculum
Commitment Integration - DUS Gateway 4.0 and C&D Training
Commitment Integration - DUS Gateway and C&D FAQs
Register, Quote, Close, and Deliver a Green Mortgage Loan
Understand MAH Special Public Purpose Definition
Upload and Manage Loan Options
Credit Facilities Submission Guidance and Job Aid

Materials for Loan Option Submission

DUS Gateway Data File Tool
DUS Gateway Loan Option Template and Data Rules
DUS Gateway Lender Job Aid: Data File Tool
DUS Gateway Loan Option Data XML Schema
DUS Gateway Loan Option Data Sample for Lenders (CSV)
DUS Gateway Loan Option Data Sample for Lenders (XML)

Additional Help

Have a question? Contact the Technology Support Center.

Call Us at 1-800-2FANNIE (1-800-232-6643). Press 1, then press 1.

Hours of operation: 24 hours a day, 7 days a week, excluding the following holidays:

New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

NOTE: On the evening prior to a holiday closure, the Technology Support Center will close at 8 p.m. ET and will reopen the day after the holiday at 8 a.m. ET.

Call Center Quick Reference Guide

Please note that the Web Chat and Share My Desktop links are only available to registered technology application users.

Open a Web Chat
Share Your Desktop to share your screen with your assigned agent.

Fannie Mae applications are currently compatible with computers that run on the Microsoft® Windows® 8.1 Enterprise Edition.

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