DUS Gateway

Enables lenders to register and submit deals into Fannie Mae for consideration, track waiver requests and pipelines, and receive Fannie Mae responses via the Web.

DUS Gateway® enables lenders to register and submit deals into Fannie Mae for consideration, track waiver requests and pipelines, and receive Fannie Mae responses via the Web.

Availability Status

Monday through Friday, 8 a.m. to 9 p.m. ET, and Saturday, 10 a.m. to 5 p.m. ET (except Fannie Mae observed holidays).

Materials for Loan Option Submission

DUS Gateway Data File Tool
DUS Gateway Lender Job Aid: Data File Tool
DUS Gateway Loan Option Data XML Schema

Help & Training

Getting Started

DUS Gateway Lender Training Curriculum

Job Aids

Access Pipeline Management, Reports and Dashboards
Add Originator Contacts
Adding and Removing Deals in and out of Portfolios in DUS Gateway
Commitment Integration - DUS Gateway 4.0 and C&D Training
Commitment Integration - DUS Gateway and C&D FAQs
Manage End-to-End Portfolios
Register a Deal
Register and Submit Structured Transactions
Register, Quote, Close, and Deliver a Green Mortgage Loan
Resubmit a Deal
Review and Respond to Deal
Submit a Deal
Understand Lender Pipeline Report Requirements
Understand MAH Special Public Purpose Definition
Upload and Manage Loan Options
Use Chatter

Additional Resources

DUS Gateway System Requirements
DUS Gateway Lender Job Aid: Salesforce Security Update

Additional Help

Have a question? Contact the Technology Support Center.

Call Us at 1-800-2FANNIE (1-800-232-6643). Press 1, then press 1.

Hours of operation: 24 hours a day, 7 days a week except for the listed holidays.

New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

NOTE: On the evening prior to a holiday closure, the Technology Support Center will close at 8:00 p.m. and will reopen the day after the holiday at 8:00 a.m. ET.

Call Center Quick Reference Guide

Please note that the Web Chat and Share My Desktop links are only available to registered technology application users.

Open a Web Chat
Share Your Desktop to share your screen with your assigned agent.

Fannie Mae applications are currently compatible with computers that run on the Microsoft® Windows® 8.1 Enterprise Edition.

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