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Applications & Technology

Technology Application Availability

See a list of technology hours of availability and outages for your Fannie Mae application(s).  Please note, this list is not all-inclusive.  If you don't see your application on this list, please refer to the application page for updates regarding availability.

User Help

Have a question?  Access the page below for ways to contact the Technology Support Center for help.

Contact Technology Support

ACheck

Monday through Friday, 8 a.m. to 9 p.m. ET, and Saturday, 10 a.m. to 5 p.m. ET (except Fannie Mae observed holidays).

C & D

Monday to Friday, 8 a.m. to 10 p.m. ET, and Saturday, 8:30 a.m. to 6:45 p.m. ET (except Fannie Mae observed holidays).

Cash Loan Drafting

Monday through Friday, 8 a.m. to 9 p.m. ET, and Saturday, 10 a.m. to 5 p.m. ET (except Fannie Mae observed holidays).

Cash Remittance System

You may edit any draft requests until 4:00 p.m. on the business day preceding the effective draft date.

CESIR

Monday through Friday, 7:30 a.m. to 10 p.m. ET, and Saturday, 8:30 a.m. to 7 p.m. ET (except Fannie Mae observed holidays).

Contact Management

24 hours/7 days per week.

Defeasance Calculator

Monday through Friday, 8:00 a.m. to 8:00 p.m. eastern time (except on Fannie Mae observed holidays).

DUS 360

24 hours/7 days per week

DUS Gateway

Monday through Friday, 8 a.m. to 9 p.m. ET, and Saturday, 10 a.m. to 5 p.m. ET (excluding Fannie Mae-observed holidays and DUS Gateway Releases)

DUS Insights

The hours of operation for the system are: 6 AM to 2 AM on business days.

DUS Inspect

24 hours/7 days per week (excluding Thursdays, 9 p.m. to 12 a.m. ET for system maintenance)

DUS Property Monitor

24 hours/7 days per week

DUS RiskWay - Lender Data Input

Monday through Friday, 8 a.m. to 9 p.m. ET, and Saturday, 10 a.m. to 5 p.m. ET (except Fannie Mae observed holidays).

eServicing

Monday through Friday, 7:30 a.m. to 10 p.m. ET, and Saturday, 8:30 a.m. to 7 p.m. ET (except Fannie Mae observed holidays).

Indicative Pricing

24 hours/7 days per week

Lender Capital Tool

Monday through Friday, 8:00 a.m. to 9:00 p.m., and Saturday, 8:30 a.m. to 5:00 p.m. eastern time (except Fannie Mae observed holidays).

MSFMS

Monday through Friday, 8 a.m. to 10 p.m. ET, and Saturday, 8:30 a.m. to 6:45 p.m. ET (except Fannie Mae observed holidays).

Multifamily Asset Management Portal

Every day, 24 hours a day.

Please note the Multifamily Asset Management Portal is supported Monday through Friday, 7 a.m. to midnight ET, and holidays and weekends, 9 a.m. to 5 p.m.

Multifamily Negotiated Transactions

Monday through Friday, 8 a.m. to 10 p.m. ET, and Saturday, 8:30 a.m. to 6:45 p.m. ET (except Fannie Mae observed holidays).