ACheck
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Monday through Friday, 8 a.m. to 9 p.m. ET, and Saturday, 10 a.m. to 5 p.m. ET (except Fannie Mae observed holidays).
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C & D
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Monday to Friday, 8 a.m. to 10 p.m. ET, and Saturday, 8:30 a.m. to 6:45 p.m. ET (except Fannie Mae observed holidays).
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Cash Loan Drafting
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Monday through Friday, 8 a.m. to 9 p.m. ET, and Saturday, 10 a.m. to 5 p.m. ET (except Fannie Mae observed holidays).
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Cash Remittance System
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You may edit any draft requests until 4:00 p.m. on the business day preceding the effective draft date.
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CESIR
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Monday through Friday, 7:30 a.m. to 10 p.m. ET, and Saturday, 8:30 a.m. to 7 p.m. ET (except Fannie Mae observed holidays).
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Contact Management
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24 hours/7 days per week.
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Defeasance Calculator
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Monday through Friday, 8:00 a.m. to 8:00 p.m. eastern time (except on Fannie Mae observed holidays).
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DUS 360
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24 hours/7 days per week
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DUS Gateway
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Monday through Friday, 8 a.m. to 9 p.m. ET, and Saturday, 10 a.m. to 5 p.m. ET (excluding Fannie Mae-observed holidays and DUS Gateway Releases)
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DUS Insights
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The hours of operation for the system are: 6 AM to 2 AM on business days.
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DUS Inspect
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24 hours/7 days per week (excluding Thursdays, 9 p.m. to 12 a.m. ET for system maintenance)
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DUS Property Monitor
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24 hours/7 days per week
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DUS RiskWay - Lender Data Input
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Monday through Friday, 8 a.m. to 9 p.m. ET, and Saturday, 10 a.m. to 5 p.m. ET (except Fannie Mae observed holidays).
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eServicing
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Monday through Friday, 7:30 a.m. to 10 p.m. ET, and Saturday, 8:30 a.m. to 7 p.m. ET (except Fannie Mae observed holidays).
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Indicative Pricing
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24 hours/7 days per week
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Lender Capital Tool
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Monday through Friday, 8:00 a.m. to 9:00 p.m., and Saturday, 8:30 a.m. to 5:00 p.m. eastern time (except Fannie Mae observed holidays).
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MSFMS
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Monday through Friday, 8 a.m. to 10 p.m. ET, and Saturday, 8:30 a.m. to 6:45 p.m. ET (except Fannie Mae observed holidays).
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Multifamily Asset Management Portal
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Every day, 24 hours a day.
Please note the Multifamily Asset Management Portal is supported Monday through Friday, 7 a.m. to midnight ET, and holidays and weekends, 9 a.m. to 5 p.m.
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Multifamily Negotiated Transactions
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Monday through Friday, 8 a.m. to 10 p.m. ET, and Saturday, 8:30 a.m. to 6:45 p.m. ET (except Fannie Mae observed holidays).
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