Applications & Technology

Technology Application Availability

See a list of technology hours of availability and outages for your Fannie Mae application(s). Please note, this list is not all-inclusive. If you don't see your application on this list, please refer to the application page for updates regarding availability.

User Help

Have a question? Access the page below for ways to contact the Technology Support Center for help.

Contact Technology Support

ACheck	Monday through Friday, 8 a.m. to 9 p.m. ET, and Saturday, 10 a.m. to 5 p.m. ET (except Fannie Mae observed holidays).
C & D	ALERT: Beginning at 11.59 P.M ET on Friday, January 24th, 2025, the CANDD AWS application will be unavailable. Transactions may not be processed during this time. The application will be up and running at 8 A.M ET on Monday, January 27th, 2025, at which time normal CANDD AWS processing will resume. Monday to Friday, 8 a.m. to 10 p.m. ET, and Saturday, 8:30 a.m. to 6:45 p.m. ET (except Fannie Mae observed holidays).
Cash Loan Drafting	Monday through Friday, 8 a.m. to 9 p.m. ET, and Saturday, 10 a.m. to 5 p.m. ET (except Fannie Mae observed holidays).
Cash Remittance System	You may edit any draft requests until 4:00 p.m. on the business day preceding the effective draft date.
CESIR	Monday through Friday, 7:30 a.m. to 10 p.m. ET, and Saturday, 8:30 a.m. to 7 p.m. ET (except Fannie Mae observed holidays).
Contact Management	24 hours/7 days per week.
Defeasance Calculator	Monday through Friday, 8:00 a.m. to 8:00 p.m. eastern time (except on Fannie Mae observed holidays).
DUS 360	24 hours/7 days per week
DUS Gateway	Monday through Friday, 8 a.m. to 9 p.m. ET, and Saturday, 10 a.m. to 5 p.m. ET (excluding Fannie Mae-observed holidays and DUS Gateway Releases)
DUS Insights	The hours of operation for the system are: 6 AM to 2 AM on business days.
DUS Inspect	24 hours/7 days per week (excluding Thursdays, 9 p.m. to 12 a.m. ET for system maintenance)
DUS Property Monitor	24 hours/7 days per week
DUS RiskWay - Lender Data Input	Monday through Friday, 8 a.m. to 9 p.m. ET, and Saturday, 10 a.m. to 5 p.m. ET (except Fannie Mae observed holidays).
eServicing	Monday through Friday, 7:30 a.m. to 10 p.m. ET, and Saturday, 8:30 a.m. to 7 p.m. ET (except Fannie Mae observed holidays).
Indicative Pricing	24 hours/7 days per week
Lender Capital Tool	Monday through Friday, 8:00 a.m. to 9:00 p.m., and Saturday, 8:30 a.m. to 5:00 p.m. eastern time (except Fannie Mae observed holidays).
MSFMS	Monday through Friday, 8 a.m. to 10 p.m. ET, and Saturday, 8:30 a.m. to 6:45 p.m. ET (except Fannie Mae observed holidays).
Multifamily Asset Management Portal	Every day, 24 hours a day. Please note the Multifamily Asset Management Portal is supported Monday through Friday, 7 a.m. to midnight ET, and holidays and weekends, 9 a.m. to 5 p.m.