Applications & Technology

Technology Application Availability

See a list of technology hours of availability and outages for your Fannie Mae application(s). Please note, this list is not all-inclusive. If you don't see your application on this list, please refer to the application page for updates regarding availability.

User Help

Have a question? Access the page below for ways to contact the Technology Support Center for help.

Contact Technology Support

ACheck	Monday through Friday, 8 a.m. to 9 p.m. ET, and Saturday, 10 a.m. to 5 p.m. ET (except Fannie Mae observed holidays).
C & D	Monday to Friday, 8 a.m. to 10 p.m. ET, and Saturday, 8:30 a.m. to 6:45 p.m. ET (except Fannie Mae observed holidays).
Cash Loan Drafting	Monday through Friday, 8 a.m. to 9 p.m. ET, and Saturday, 10 a.m. to 5 p.m. ET (except Fannie Mae observed holidays).
Cash Remittance System	You may edit any draft requests until 4:00 p.m. on the business day preceding the effective draft date.
CESIR	Monday through Friday, 7:30 a.m. to 10 p.m. ET, and Saturday, 8:30 a.m. to 7 p.m. ET (except Fannie Mae observed holidays).
Contact Management	24 hours/7 days per week.
Defeasance Calculator	Monday through Friday, 8:00 a.m. to 8:00 p.m. eastern time (except on Fannie Mae observed holidays).
DUS 360	24 hours/7 days per week
DUS Gateway	Monday through Friday, 8 a.m. to 9 p.m. ET, and Saturday, 10 a.m. to 5 p.m. ET (excluding Fannie Mae-observed holidays and DUS Gateway Releases)
DUS Insights	The hours of operation for the system are: 6 AM to 2 AM on business days.
DUS Inspect	24 hours/7 days per week (excluding Thursdays, 9 p.m. to 12 a.m. ET for system maintenance)
DUS Property Monitor	24 hours/7 days per week
DUS RiskWay - Lender Data Input	Monday through Friday, 8 a.m. to 9 p.m. ET, and Saturday, 10 a.m. to 5 p.m. ET (except Fannie Mae observed holidays).
eServicing	Monday through Friday, 7:30 a.m. to 10 p.m. ET, and Saturday, 8:30 a.m. to 7 p.m. ET (except Fannie Mae observed holidays).
Indicative Pricing	24 hours/7 days per week
Lender Capital Tool	Monday through Friday, 8:00 a.m. to 9:00 p.m., and Saturday, 8:30 a.m. to 5:00 p.m. eastern time (except Fannie Mae observed holidays).
MSFMS	Monday through Friday, 8 a.m. to 10 p.m. ET, and Saturday, 8:30 a.m. to 6:45 p.m. ET (except Fannie Mae observed holidays).
Multifamily Asset Management Portal	Every day, 24 hours a day. Please note the Multifamily Asset Management Portal is supported Monday through Friday, 7 a.m. to midnight ET, and holidays and weekends, 9 a.m. to 5 p.m.
Multifamily Negotiated Transactions	Monday through Friday, 8 a.m. to 10 p.m. ET, and Saturday, 8:30 a.m. to 6:45 p.m. ET (except Fannie Mae observed holidays).