DUS Insights is a powerful, intuitive tool that allows users to pull property income and expense comps based on the data in our Multifamily book of business.

Thanks to the richness of that data, users can easily find the right comparables across key markets, submarkets, or product types. DUS Insights also allows users to analyze operating expense info and share findings across teams.

Now, lenders can find and analyze the right comps to get deals done faster. It’s just one more way we’re making it easier to do business with us.

Availability Status

The hours of operation for the system are: 6 AM to 2 AM on business days.

Additional Resources

  • DUS Insights FAQs

    Get the lowdown on features, requirements and benefits

  • DUS Insights Enhancements Job Aid August 2020

    Features added to enrich the DUS Insights user experience

  • DUS Insights Glossary

    Attributes and definitions for many of the terms used in DUS Insights

Using DUS Insights

Additional Help

Have a question? Contact the Technology Support Center.

Call Us at 1-800-2FANNIE (1-800-232-6643). Press 1, then press 1.

Hours of operation: 24 hours a day, 7 days a week, excluding the following holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

NOTE: On the evening prior to a holiday closure, the Technology Support Center will close at 8 p.m. ET and will reopen the day after the holiday at 8 a.m. ET.

Call Center Quick Reference Guide

Please note that the Web Chat link is only available to registered technology application users.

Fannie Mae applications are currently compatible with computers that run on the Microsoft® Windows® 8.1 Enterprise Edition. 

Your Web browser must be set to enable Java™ and JavaScript™ and to accept cookies. The following browsers have been tested with our secure servers and are necessary for secure connections:

  • Microsoft Internet Explorer® 11
  • Mozilla Firefox® Version 38.1.1
  • Google Chrome™ Version 46

For additional information, see the Technology Requirements: Configurations for Applications.

Technology Terms & Conditions

The Technology Terms and Conditions previously provided on this page are now located in the new Consolidated Technology Guide. A PDF version of the Guide and other related content is available on the Consolidated Technology Guide page.