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Technology Manager

Allows registered users of Fannie Mae technology applications to view and modify their user profile and security information.

Simplifying Password Reset

We’ve simplified the password reset experience. Now anytime users at administrators-managed organizations wish to reset their passwords they can do so through a new automated process, eliminating the need to contact administrators directly. If the administrator approves the automated request, the user will be able to reset their password without having to answer security questions or enter a PIN. See the new process.

Users

If you are a first-time user, contact the designated Technology Manager administrator at your company to register you for the application(s) you require. Only administrators can set up and manage application access for users. Once registered, users can set up their passwords and update their personal profiles via Technology Manager.

Help Resetting a Password

If your account is locked or deactivated, or you forgot your user ID, contact your Technology Manager administrator. Otherwise, use the Password Reset Tool.

Administrators

As an Administrator, you can manage your company's access to Fannie Mae technology applications and manage your user's access to these applications. 

How to Register an Administrator

Corporate Administrators can register an existing user with administrator privileges through Technology Manager. Use the Manage Users option on your dashboard, navigate to Edit User to add administrator privileges to an existing user.  Refer to the job aid for more details.

Additional Help

Have a question? Contact the Technology Support Center.

Have a question? Contact the Technology Support Center.
 

Call Us at 1-800-2FANNIE (1-800-232-6643). Press 1, then press 1.
 

Hours of operation: 24 hours a day, 7 days a week, excluding the following holidays:
 

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

NOTE: On the evening prior to a holiday closure, the Technology Support Center will close at 8 p.m. ET and will reopen the day after the holiday at 8 a.m. ET.
 

Call Center Quick Reference Guide

Please note that the Web Chat and Share My Desktop links are only available to registered technology application users.

Fannie Mae applications are currently compatible with computers that run on the Microsoft® Windows® 8.1 Enterprise Edition. 

Your Web browser must be set to enable Java™ and JavaScript™ and to accept cookies. The following browsers have been tested with our secure servers and are necessary for secure connections:

  • Microsoft Internet Explorer® 11
  • Mozilla Firefox® Version 38.1.1
  • Google Chrome™ Version 46

For additional information, see the Technology Requirements: Configurations for Applications.

Availability Status

Every day, 24 hours a day.