Technology Manager

Simplifying Password Reset

We’ve simplified the password reset experience. Now anytime users at administrators-managed organizations wish to reset their passwords they can do so through a new automated process, eliminating the need to contact administrators directly. If the administrator approves the automated request, the user will be able to reset their password without having to answer security questions or enter a PIN. See the new process.

Users

If you are a first-time user, contact the designated Technology Manager administrator at your company to register you for the application(s) you require. Only administrators can set up and manage application access for users. Once registered, users can set up their passwords and update their personal profiles via Technology Manager.

• New User - What to Expect
• Technology Manager Roles
• How Do I Reset My Password?
• How Do I Change My Security Information?

Help Resetting a Password

If your account is locked or deactivated, or you forgot your user ID, contact your Technology Manager administrator. Otherwise, use the Password Reset Tool.

Administrators

As an Administrator, you can manage your company's access to Fannie Mae technology applications and manage your user's access to these applications. 

How to Register an Administrator

Corporate Administrators can register an existing user with administrator privileges through Technology Manager. Use the Manage Users option on your dashboard, navigate to Edit User to add administrator privileges to an existing user.  Refer to the job aid for more details.

Additional Resources for Administrators

Technology Manager Frequently Asked Questions

Help & Training

• Technology Manager Job Aids
• Getting Started for Administrators
• Create a New User
• Edit a User's Profile for Administrator Permissions
• Reset a User's Password
• Set up an Available Application
• List of Multifamily Applications and Roles
• List of Single-Family Applications and Roles
• Change a System ID Password
• Accessing Technology Manager Reports
• Best Practices for Administrators
• Multifamily Data Access Authorization Form

Additional Help

Have a question? Contact the Technology Support Center.