Multifamily Asset Management Portal

Enables lenders to electronically submit property inspections and property operating statements.

The Multifamily Asset Management Portal also allows you to request certain guideline modifications related to property inspection and financial submissions, as well as request data corrections directly within the application.

Availability Status

Every day, 24 hours a day.

Please note the Multifamily Asset Management Portal is supported Monday through Friday, 7 a.m. to midnight ET, and holidays and weekends, 9 a.m. to 5 p.m.

Lender Communications

Credit Supplement 20-05
Lender Letter 20-07: CARES Act: Paycheck Protection Program
Lender Letter 20-12: Updated COVID-19 Forbearance Process Guidance

Other Forbearance Resources

Updated Servicer Delegated Pre-Negotiation Letter
Updated Servicer Delegated Forbearance Form
Delegated Forbearance FAQs
Delegated Forbearance Notification Submission Guidance Job Aid
MAMP Borrower Request Process Job Aid

CAM Call Minutes

FM CAM Call Meeting Notes April 16, 2020
FM CAM Call Meeting Notes April 23, 2020
FM CAM Call Meeting Notes May 14, 2020

Contact Lists

Maturity Management Points of Contact
Special Asset Management Points of Contact

Templates and Specifications

Action Plans CSV Template
Risk Monitoring CSV Template
Action Plans Data Dictionary
Catastrophic Events CSV Template
Financial Statement CSV Bulk Upload Specifications
Financial Statement CSV Bulk Upload Specifications (for use after September 12, 2020)

Related Guide Forms

Form 4254.DEF Multifamily Analysis of Operations -- Form 4254 and Form 4254 Seniors Line Item Definitions
Form 4261 Multifamily Catastrophic Loss Inspection

Frequently Asked Questions

Multifamily Asset Management Portal Release 4.1 -- Energy Metrics

Additional Help

Have a question? Contact the Technology Support Center.

Call Us at 1-800-2FANNIE (1-800-232-6643). Press 1, then press 1.

Hours of operation: 24 hours a day, 7 days a week, excluding the following holidays:

New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

NOTE: On the evening prior to a holiday closure, the Technology Support Center will close at 8 p.m. ET and will reopen the day after the holiday at 8 a.m. ET.

Call Center Quick Reference Guide

Please note that the Web Chat and Share My Desktop links are only available to registered technology application users.

Open a Web Chat
Share Your Desktop to share your screen with your assigned agent.

Fannie Mae applications are currently compatible with computers that run on the Microsoft® Windows® 8.1 Enterprise Edition.

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