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Multifamily Asset Management Portal

Enables lenders to electronically submit property inspections and property operating statements.

The Multifamily Asset Management Portal also allows you to request certain guideline modifications related to property inspection and financial submissions, as well as request data corrections directly within the application.

Availability Status

Every day, 24 hours a day.

Please note the Multifamily Asset Management Portal is supported Monday through Friday, 7 a.m. to midnight ET, and holidays and weekends, 9 a.m. to 5 p.m.

Additional Help

Have a question? Contact the Technology Support Center.
 

Call Us at 1-800-2FANNIE (1-800-232-6643). Press 1, then press 1.
 

Hours of operation: 24 hours a day, 7 days a week except for the listed holidays.
 

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

NOTE: On the evening prior to a holiday closure, the Technology Support Center will close at 8:00 p.m. and will reopen the day after the holiday at 8:00 a.m. ET.
 

Call Center Quick Reference Guide

Please note that the Web Chat and Share My Desktop links are only available to registered technology application users.

Fannie Mae applications are currently compatible with computers that run on the Microsoft® Windows® 8.1 Enterprise Edition. 

Your Web browser must be set to enable Java™ and JavaScript™ and to accept cookies. The following browsers have been tested with our secure servers and are necessary for secure connections:

  • Microsoft Internet Explorer® 11
  • Mozilla Firefox® Version 38.1.1
  • Google Chrome™ Version 46

For additional information, see the Technology Requirements: Configurations for Applications.