DUS 360

DUS 360 is a new Asset Management software that serves as a platform to promote effective collaboration between Fannie Mae, servicers and other stakeholders on a loan’s lifecycle.

With DUS 360™, Servicers have visibility into loans being managed within the Special Asset Management (SAM) space and have the ability to perform the necessary tasks required by the SAM team. Servicers can pinpoint which cases have reporting requirements and can complete and submit performance and payment tracking information directly through DUS 360. Servicers are able to view loan documents and upload updated or new documentation in DUS DocWay (via a link called “DUS Documents” and “Case Documents”).

Availability Status

24 hours/7 days per week

Additional Resources

Business or data inquiries?

Contact [email protected]

Have a question? Contact the Technology Support Center.

Call Us at 1-800-2FANNIE (1-800-232-6643). Press 1, then press 1.

Hours of operation: 24 hours a day, 7 days a week, excluding the following holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

NOTE: On the evening prior to a holiday closure, the Technology Support Center will close at 8 p.m. ET and will reopen the day after the holiday at 8 a.m. ET.

Call Center Quick Reference Guide

Please note that the Web Chat and Share My Desktop links are only available to registered technology application users.

Fannie Mae applications are currently compatible with computers that run on the Microsoft® Windows® 8.1 Enterprise Edition. 

Your Web browser must be set to enable Java™ and JavaScript™ and to accept cookies. The following browser has been tested with our secure servers and is necessary for secure connections:

  • Google Chrome™ Version 86

For additional information, see the Technology Requirements: Configurations for Applications.

Technology Terms & Conditions

The Technology Terms and Conditions previously provided on this page are now located in the new Consolidated Technology Guide. A PDF version of the Guide and other related content is available on the Consolidated Technology Guide page.