What is DUS Property Monitor™?

DUS Property Monitor is a simple, intuitive tool that will allow you to manage tasks associated with verifying the installation of green improvements in properties with Green Rewards Loans.

Who should use it?

Servicers with Green Rewards loans that are engaged in the Completion Repair (CRA) process.

What are the benefits?

  • A pre-populated dashboard showing detailed verification non-compliance information  
  • An automated, streamlined process for initiating, submitting, and providing updates for remediation plans
  • Elimination of the need for duplicate uploads
  • A centralized repository for verification-related correspondence and supporting documentation
  • Automated notifications of recent and required actions
  • Export capabilities to support analytics

Availability Status

24 hours/7 days per week

Additional Training

DUS Property Monitor Demo

Additional Help

Have a question? Contact the Technology Support Center.
 

Call Us at 1-800-2FANNIE (1-800-232-6643). Press 1, then press 1.
 

Hours of operation: 24 hours a day, 7 days a week, excluding the following holidays:
 

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

NOTE: On the evening prior to a holiday closure, the Technology Support Center will close at 8 p.m. ET and will reopen the day after the holiday at 8 a.m. ET.
 

Call Center Quick Reference Guide

Please note that the Web Chat and Share My Desktop links are only available to registered technology application users.

Fannie Mae applications are currently compatible with computers that run on the Microsoft® Windows® 8.1 Enterprise Edition. 

Your Web browser must be set to enable Java™ and JavaScript™ and to accept cookies. The following browsers have been tested with our secure servers and are necessary for secure connections:

  • Microsoft Internet Explorer® 11
  • Mozilla Firefox® Version 38.1.1
  • Google Chrome™ Version 46

For additional information, see the Technology Requirements: Configurations for Applications.