Beginning at 12 a.m. ET on Saturday, May 16, 2020, the eServicing application will be unavailable. Transactions may not be processed during this time. The application will be up and running at 8 a.m. on Monday, May 18, 2020 at which time normal eServicing will resume.
Multifamily eServicing is an Internet platform which replaces traditional Investor Reporting and Delinquency Reporting performed by the MORNET Servicing Support System™ (MSSS™) and the Early Warning System, respectively.Upon registration, users are granted the ability to access monthly Lender Reports, perform monthly loan activity reporting, update delinquency information, and report monthly pass through activity (also known as "MBS call-in") on Mortgage-Backed Securities (MBS).
Monday through Friday, 7:30 a.m. to 10 p.m. ET, and Saturday, 8:30 a.m. to 7 p.m. ET (except Fannie Mae observed holidays).