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Servicing

Frequently Asked Questions

Learning Resources

  • How to Submit Energy Performance Metrics for Borrowers FAQs
  • Fannie Mae Green Financing FAQs - Third-Party Utility Service Providers
  • FAQs Rent Roll Collection

Job Aids & Guides

Learning Resources

  • Fannie Mae DUS Navigate How-To
  • Call Center Quick Reference Guide
  • Cash Remittance System User Guide
  • CESIR User Guides
  • DUS Navigate August 2020 Updates Job Aid
  • How to Submit Energy Performance Metrics
  • Lender Job Aid: Measurement Setup After Loan Closing
  • Borrower Guide for Measurement - Utility Data Collection for Green Mortgage Loan Borrowers
  • Servicer’s Guide to Green Mortgage Loan Verification
  • Rent Roll Template Lender Guidance Job Aid

Additional Resources

Learning Resources

  • 2023 Multifamily Servicing Reporting and Remitting Calendar
  • Multifamily Selling and Servicing Guide Organization Chart
  • Technology Requirements
  • CRS Remittance Codes
  • Multifamily Selling and Servicing Guide Organization Chart
  • Example of Yield Maintenance Calculation in Connection with a Full Prepayment
  • Example of Yield Maintenance Calculation in Connection with a Partial Prepayment
  • Fannie Mae DUS Rent Roll Standard
  • DUS Digitizer Loan Agreement
  • Servicer to Borrower Email Template: Measurement Setup
  • Borrower Green Measurement and Verification Service - Timeline and Expectations
  • Green Building Certification Mortgage Loans: Measurement Service Timeline and Expectations for Borrowers

Trainings

Learning Resources

  • DUS Navigate and Guide Rewrite Training
  • Non-Lender Servicer Training: Onboarding and Using Rent Roll Digitizer
  • Lender Training: Introducing Rent Roll Digitizer™: A better, simpler process for submitting property-level reporting data
  • DUS Data Digitizer Enhancement Training
  • Multifamily Rent Roll Digitizer Non-Lender Servicer Training
  • Multifamily Rent Roll Digitizer Lender Portal Training
  • Fannie Mae Operating Statement Digitizer Training

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