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Asset Management

Frequently Asked Questions

Learning Resources

  • DUS 360 Frequently Asked Questions
  • DUS Insights FAQs
  • Delegated Forbearance FAQs
  • FAQs Rent Roll Collection

Job Aids & Guides

Learning Resources

  • Fannie Mae DUS Navigate How-To
  • Call Center Quick Reference Guide
  • DUS 360 Servicer User Navigation Guide
  • Performance and Payment Data File Format Job Aid
  • DUS Insights Enhancements Job Aid August 2020
  • DUS Navigate August 2020 Updates Job Aid
  • DUS Property Monitor Servicer User Guide
  • Delegated Forbearance Notification Submission Guidance Job Aid
  • MAMP Borrower Request Process Job Aid
  • Affordable Housing Data Guidance - MSFMS
  • Rent Roll Template Lender Guidance Job Aid

Additional Resources

Learning Resources

  • Technology Requirements
  • DUS Insights Glossary
  • Multifamily Selling and Servicing Guide Organization Chart
  • Maturity Management Points of Contact
  • Special Asset Management Points of Contact
  • Action Plans CSV Template
  • Risk Monitoring CSV Template
  • Action Plans Data Dictionary
  • Catastrophic Events CSV Template
  • Financial Statement CSV Bulk Upload Specifications
  • Form 4254.DEF    Multifamily Analysis of Operations -- Form 4254 and Form 4254 Seniors Line Item Definitions
  • Form 4261    Multifamily Catastrophic Loss Inspection

Trainings

Learning Resources

  • DUS Navigate and Guide Rewrite Training
  • DUS Property Monitor Demo part 2 - Scope Change and Extension Module
  • DUS Property Monitor Demo Video
  • DUS 360 Servicer Training Program Increment-1
  • DUS 360 Servicer Training Program Increment-2
  • DUS 360 Servicer Training Program Increment-3
  • Using DUS Insights Video
  • DUS Property Monitor Training: Part 1 Inspection Compliance Module 
  • DUS Property Monitor Training: Part 3 Inspection Submission and Covered Building Module
  • DUS Property Monitor Training: Part 4 The Servicer Communications Module

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