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Disaster Response

Fannie Mae is committed to creating better outcomes for those facing or affected by disasters.

It’s our priority to support those we serve in times of need, and it’s central to our mission of ensuring access to affordable housing.

With the frequency and severity of disasters affecting communities nationwide, we’re here to help—by partnering with housing stakeholders, supporting renters, and through volunteerism.

Business Continuity Toolkit for Affordable Housing Organizations

Disaster can strike at any time, and a poorly managed response can put property and lives at risk.

This Toolkit equips multifamily affordable building owners & managers with a plan to address crisis.

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Multifamily housing community

Disaster Recovery Counseling

If your housing or place of employment were impacted by a fire, flood, storm, or other disaster within a FEMA-declared zone, you can get free personalized disaster recovery counseling.  Call 855-HERE2HELP (855-437-3243) to be connected with a HUD-approved housing counselor.

Help for renters impacted by a disaster (English | Spanish)

Our COVID-19 Response

We’re concerned for the health and well-being of our employees, customers, and communities, and we urge everyone to take precautions to protect themselves. We are actively monitoring the current situation and taking every step to help ensure a safe and sound housing market. Continuing to fulfill our mission is our priority.

Visit the Multifamily COVID-19 Response webpage for more information.

Renters Resource Finder

If you’re a renter in an apartment or other multifamily housing with 5 or more units, use our Renters Resource Finder to access our disaster recovery counseling services or other helpful resources to address your financial situation.

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Our commitment to others

Fannie Mae supports national and local relief efforts following natural disasters through financial contributions, including matching our employees’ charitable gifts, as well as contributing to relief programs managed by charitable relief organizations. For more information, visit www.fanniemae.com/relief.

Additional resources

U.S. Department of Housing and Urban Development (HUD): www.hud.gov

Federal Emergency Management Agency (FEMA): www.disasterassistance.gov

American Red Cross: 1-800-733-2767